{"product_id":"total-quality-management-and-operational-excellence-text-with-cases","title":"Total Quality Management and Operational Excellence Text with Cases by John S. Oakland 5th Edition","description":"\u003cdiv class=\"bsn-enrich__inner page-width\"\u003e\n\u003cdiv class=\"bsn-enrich__facts\"\u003e\n\u003ch2 class=\"bsn-enrich__h2\" id=\"bsn-enrich-heading\"\u003eAbout this Paperback\u003c\/h2\u003e\n\u003cdl class=\"bsn-enrich__facts-list\"\u003e\n\u003cdiv\u003e\n\u003cdt\u003eISBN-13\u003c\/dt\u003e\n\u003cdd\u003e9781138673410\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003eAuthor\u003c\/dt\u003e\n\u003cdd\u003eJohn S. Oakland,Robert J. Oakland,Michael A. Turner\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003ePublisher\u003c\/dt\u003e\n\u003cdd\u003eRoutledge\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003eEdition\u003c\/dt\u003e\n\u003cdd\u003e5\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003ePublished\u003c\/dt\u003e\n\u003cdd\u003e2020\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003ePages\u003c\/dt\u003e\n\u003cdd\u003e556\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdt\u003eBinding\u003c\/dt\u003e\n\u003cdd\u003ePaperback\u003c\/dd\u003e\n\u003c\/div\u003e\n\u003c\/dl\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"bsn-enrich__verified\"\u003e\n\u003ch3 class=\"bsn-enrich__h3\"\u003eVerified US edition — ISBN 9781138673410\u003c\/h3\u003e\n\u003cp\u003eISBN 9781138673410 identifies the 5 of \u003cem\u003eTotal Quality Management and Operational Excellence Text with Cases by John S. Oakland\u003c\/em\u003e by John S. Oakland,Robert J. Oakland,Michael A. Turner, published by Routledge (2020). Every copy Book Shop Now ships against this ISBN is the genuine US-edition print run from the original publisher's authorized US distribution — no overseas reprints, no scanned facsimiles, no \"international edition\" rebranding. Verify this ISBN against your professor's syllabus before checkout.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"bsn-enrich__publisher\"\u003e\n\u003ch3 class=\"bsn-enrich__h3\"\u003eAbout Routledge\u003c\/h3\u003e\n\u003cp\u003eRoutledge and its sister imprints CRC Press, Focal Press, and Taylor \u0026amp; Francis are part of Informa plc — together producing reference works across counseling, social sciences, language studies, engineering, and academic specialties. CRC Press's medical and clinical references (50 Landmark Papers series, surgical atlases) are board-prep staples. Routledge social-sciences titles dominate graduate-level reading lists. We source Routledge family titles directly from authorized US distribution.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"bsn-enrich__howto\"\u003e\n\u003ch3 class=\"bsn-enrich__h3\"\u003eHow students use this book\u003c\/h3\u003e\n\u003cp\u003eNCE, CPCE, and state counseling licensure exams test across nine content areas — human growth, social\/cultural, helping relationships, group work, career, assessment, research, and professional orientation. This title works best inside a multi-resource prep plan: a content review like Rosenthal's, a Q-bank, and audio review for commute time. Most successful candidates dedicate 8-12 weeks of focused review across all nine domains.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003c\/div\u003e\n\n\u003ch3\u003eFind the Right Textbook for Your Course\u003c\/h3\u003e\n\u003cp\u003eShop textbooks for college, university, and professional study across a wide range of subjects and academic programs. Browse current textbooks by title, author, ISBN, publisher, edition, subject, and course requirements to help you find the book that matches your class.\u003c\/p\u003e\n\n\u003cp\u003eOur textbook collection includes books for nursing, medicine, healthcare, dentistry, psychology, business, science, engineering, education, and other academic subjects. Whether you are preparing for a new semester, replacing a previous edition, building your study library, or looking for a required course textbook, you can explore a wide selection of academic books in one place.\u003c\/p\u003e\n\n\u003cp\u003eBefore ordering, compare the ISBN, edition, author, publisher, format, and publication details with your course requirements to make sure you select the correct textbook. 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