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CompTIA A+ Guide to Information Technology Technical Support, 11th Edition by Jean Andrews, Joy Dark Shelton, and Nicholas Pierce is the leading textbook for IT support training, combining a step-by-step, highly visual approach with comprehensive coverage of all content tested on the CompTIA A+ 220-1101 and 220-1102 certification exams. Published by Cengage Learning, this bestselling text is the definitive resource for aspiring IT technicians and support professionals.
The 11th edition teaches students how to work with users and to install, maintain, troubleshoot, and network computer hardware and software in real-world environments. Each module covers both core and advanced topics with an emphasis on practical application of the most current technology, techniques, and industry standards. Students learn about hardware components, operating systems, networking fundamentals, security, Active Directory, scripting basics, virtualization, cloud computing, mobile devices, Windows 10/11, macOS, and Linux.
Rich learning resources include digital lab manuals, live virtual machine labs, simulations, auto-graded quizzes, and interactive activities that provide hands-on preparation for the certification exam and the day-to-day realities of IT support work. The MindTap Course List integration ensures a complete digital learning experience aligned with industry needs.
The essential study resource for students preparing for the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams and for anyone pursuing entry-level careers in IT support, help desk, systems administration, and network technician roles.
ISBN-13: 978-0357674239
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